100% Satisfaction Guarantee
Kole Imports recently implemented the Promo Pallets 100% Satisfaction Guarantee.
We want you to be satisfied with your purchase
We want you to be pleased with your experience working with us. If it is not all you expected it to be, give us a call at (800)874-7766 and we'll work with you to make sure you are satisfied.
After you have received your order
We are committed to providing you our best selling items, fully packaged and ready to be sold as is. If for any reason you receive your order damaged or there are pieces missing from your order please call us right away. We ask that you let us know of any issues within 72 business hours of receiving the shipment of your items just so we can ensure expedited handling of your customer service request.
If you are having any trouble with our website please contact us and let us know. We have gone to great lengths to ensure accessibility on our site and it's vital to our business that every person can access the site and browse around with ease.
Your sales experience
We would love to know about your experience with our sales staff, customer service representatives, or anybody else you have corresponded with in the Kole Imports family. We have been in business for 25 years and it's important to us that we offer only the best service to all of our customers.
Kole Imports is part of the Better Business Bureau. We have an excellent record with the BBB and we make it our highest priority to keep it that way.